This is the first stage (or “day”, in the original sprint), in which we will work together to have a clear definition of the problem or challenge ahead of us in this process. What is the long-term goal and what are main difficult questions we need to answer in order to get there? We will also make a very simple map, like a flowchart, of this journey, starting from key actors all the way to the end goal.
Ok, now let’s take it step by step! We begin by setting the long-term goal and asking the difficult questions…
Why are we doing this design process? What do we want to achieve? Where do we want to be in six months, a year, or even five years from now?
What needs to be true in order to achieve the goal? What needs to be done to make it happen? How could we fail? What could go wrong?
Now try to answer number 1 and 2 from your own perspective, experience and understanding of the problem/challenge at hand. There’s no right or wrong. We’re trying to explore these things together by gathering different knowledge and perspectives on the subject. We can work later on organizing these thoughts on the map.